Shipping, Returns, Terms, and Privacy
I accept all major credit cards. If you want to make any other arrangements please contact me, but payment is required in full before orders are shipped.
Orders are shipped via USPS priority mail. If you order a completed and/or pre-made merchandise, it will ship within 2-4 business days, but it could take up to a week as I'm often traveling at events. Custom and made-to-order items usually ship within 7-10 days and may take up to 14 days depending on order volume and travel schedule Expedited shipping is available upon request, just contact me.
For sales outside the U.S, please visit my Etsy Store
Refunds and Exchanges
If you purchase a drum, you are agreeing to my shop policies, I hope you are reading this before your purchase! Remember, these drums are made from a re-purposed material and may have some minor natural imperfections (don't we all??) however, If you are not satisfied with the quality of your drum, just let me know. I will make it right up to a full refund or exchange within 30 days of receiving your drum. I do not issue refunds for shipping, only for the purchase price of the drum. Returns will be subject to a 15% restocking fee. If you don't like the scale you picked, it can be exchanged within 30 days but you will have to pay for the shipping. Your exchange will be subject to a 15% restocking fee. In the unlikely event that you need your drum re-tuned, I will be happy to tune it, but you will have to pay for the shipping. There are absolutely no refunds or exchanges on a custom etched or custom tuned drum.
Now for some boring legal stuff.....yada yada yada..........
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: Hands On Fire 1704 Twin Oaks Ct, Franklin, TN, 37064, United States
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - Squarespace
Our store is hosted on Squarespace.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Squarespace/Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at Hands On Fire
[Re: Privacy Compliance Officer]
[1704 Twin Oaks Ct, Franklin, TN, 37064, United States]